Returns policy
Return and Cooling-off period
If found unsatisfactory, products (except mangoes) purchased via www.chainmasala.com can be returned within 7 days of delivery. No returns will be accepted beyond this 7 day period. Fresh fruit, opened or damaged products cannot be returned - check the section Refund Policy for Mangoes.
Return Procedure
In case of a return of products, we will refund you the amount paid for the returned products (except mangoes.) Please follow the following steps to effectively process your return.
- Please contact us about the return by sending an e-mail, with your order number.
- Pack and ship the products to be returned via your local package sender and provide us the tracking number. Use the return address as mentioned below
Chai N Masala
Muntplein 15
5611TZ
The Netherlands
- Upon receipt and examination of returned goods, we shall return the amount paid for the products to an indicated bank account.
